Ongoing Technical Assistance
The Support Center’s staff provides ongoing technical assistance to CDCUs via workshops and in-branch 1-on-1 sessions. Staff helps CDCUs to enhance their computer and technology, recruit management, strategic planning, create and establish lending and collections policies, develop marketing strategies and promotions, upgrade loan processing software and manage crisis situations.

Capacity Grants Program
The Support Center also offers competitive capacity grants, designed to bolster a credit union’s ability to hire new staff, offer new or improved services, or expand or upgrade computer and software systems. These funds are also available to start-up CDCUs.

Capital Support Loan Fund
This revolving fund provides a major source of capital, ensuring CDCUs have sufficient funds to meet the credit needs of their members. To qualify for these funds, CDCUs must demonstrate financial need and meet strict financial standards and performance goals. Since its implementation, the loan fund has allowed CDCUs to create or maintain more than 1,500 jobs in North Carolina’s small businesses and is allowing credit unions to offer mortgages, bringing homeownership to low-wealth residents.

Accounting Service Center
Offers tiered levels of accounting assistance contingent upon a CDCU’s need. In some instances, all of the accounting functions are managed, while others are simply reviewed. Currently, seven institutions are registered.

Mortgage Lending Program
"Helping credit unions help their members become homeowners."  The Support Center affords CDCUs the opportunity to offer mortgage loans to their members, giving many low-wealth families the chance to be a part of the American dream.  Technical assistance is also provided through one-on-one mentoring of credit union staff and focused workshops The Support Center provides to help CDCUs implement an affordable mortgage program.

Advocacy Program
The Support Center always has served as an advocate on behalf of the state's CDCUs, coordinating responses to federal and/or state regulatory actions, CDFI legislation, and policy debates that affect low-modest income communities. This program harnesses The Support Center’s unique opportunities to communicate with, inform, and mobilize CDCU members around issues that are relevant to them. The Support Center, in particular, emphasizes financial education for both youth and adult. The information provided through the program is geared toward equipping CDCU members with the necessary financial tools that enable them to participate in the democratic and economic systems that influence their futures.